Privacy Policy

Privacy Policy

Last updated: February 2026

This Privacy Policy describes how FPLAM (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from fplam.com (the “Site”), or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

FPLAM Lighting Co., Ltd is the data controller responsible for the processing of your personal data.

Contact Us
Email: [email protected]
Address: Room 401, Building 2, No. 36, Bailong South Road, Meilan District, Haikou City, Hainan Province 570203, China
Tel: +86 19502043191
Business Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT+1)

2. Personal Information We Collect

When we refer to “Personal Information,” we mean information that identifies, relates to, or can reasonably be linked to you.

Information You Provide to Us

  • Name, email address, phone number
  • Billing and shipping address
  • Order and payment confirmation details
  • Customer support communications

Information Collected Automatically

  • IP address and approximate location
  • Browser type, device type, and operating system
  • Pages viewed and interactions with the Site
  • Cookies and similar tracking technologies

3. Third-Party Services

We use trusted third-party services to operate and improve our website and services, including:

  • 17Track – to provide shipment tracking services and delivery status updates
  • Google Analytics – to analyze website traffic and improve user experience

These service providers may process personal information in accordance with their own privacy policies and applicable data protection laws.

4. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders, payments, and deliveries
  • Provide customer support and respond to inquiries
  • Prevent fraud and enhance security
  • Improve and optimize our website and services
  • Comply with legal and regulatory obligations

We do not sell your personal information.

5. Cookies & Consent

We use cookies and similar technologies to ensure the proper functioning of our Site, analyze traffic, and improve your browsing experience.

When you first visit our Site, a cookie consent banner allows you to manage your cookie preferences in accordance with applicable laws.

6. Legal Basis for Processing (EU & UK)

If you are located in the European Union or the United Kingdom, we process your personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests

7. Your Rights (EU & UK Residents)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Request restriction of processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

To exercise your rights, please contact us at [email protected].

8. Your Rights (United States – CCPA/CPRA)

If you are a California resident, you have the right to:

  • Request disclosure of personal data we collect about you
  • Request deletion of your personal data
  • Not be discriminated against for exercising privacy rights

Requests can be submitted by contacting us at [email protected].

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and compliance requirements.

Order information is generally retained unless you request deletion, unless a longer retention period is required by law.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside your place of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

11. Children’s Privacy

Our Site is not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
We aim to respond to all inquiries within 24 hours on business days.